1. Introduction
This Refund & Cancellation Policy ("Policy") forms an integral part of the Terms of Service of ServerSage CloudTech Pvt. Ltd. ("ServerSage", "Company", "we", "our", or "us").
This Policy governs refunds, cancellations, service credits, subscription renewals, billing disputes, and account closures for all services provided by ServerSage.
By purchasing any ServerSage service, the Customer agrees to this Policy.
2. Services Covered
This Policy applies to:
- VPS Hosting
- Dedicated Servers
- GPU Servers
- Cloud Hosting
- Private Cloud
- Public Cloud
- Backup Services
- Disaster Recovery
- Email Hosting
- Microsoft 365
- Google Workspace
- SSL Certificates
- Domain Registration
- Managed Services
- Colocation
- Tally on Cloud
- Professional Services
- Migration Services
3. General Policy
Most ServerSage services involve immediate allocation of computing resources, software licenses, IP addresses, storage, bandwidth, engineering effort, or third-party services.
Accordingly, refunds are limited and subject to the conditions described in this Policy.
4. Customer Cancellation
Customers may request cancellation through:
- Customer Portal
- Billing Portal
- Support Ticket
- Official Email
Cancellation requests should be submitted before the next renewal date.
Cancellation of a subscription prevents future renewals but does not automatically entitle the customer to a refund for the current billing cycle.
5. Eligible Refunds
Refunds may be approved in circumstances including:
- Duplicate payment
- Incorrect billing caused by ServerSage
- Payment received for services that cannot be provisioned
- Accidental multiple transactions
- Billing system errors
Refunds are processed only after verification by the billing team.
6. Non-Refundable Services
Unless otherwise agreed in writing, the following are generally non-refundable once provisioned, activated, registered, delivered, or consumed:
- VPS Hosting
- Dedicated Servers
- GPU Servers
- Cloud Servers
- Bare Metal Servers
- Domain Registration
- Domain Renewals
- SSL Certificates
- Microsoft 365 Licenses
- Google Workspace Licenses
- Software Licenses
- One-Time Setup Charges
- Installation Charges
- Migration Charges
- Professional Services
- Tally on Cloud
- Consulting Services
- Third-party Services
7. Subscription Renewals
Subscriptions renew automatically where auto-renewal is enabled.
Customers are responsible for:
- Maintaining valid payment methods
- Monitoring renewal dates
- Cancelling unwanted services before renewal
Charges for successfully renewed subscriptions are generally non-refundable unless required by applicable law.
8. Failed Provisioning
If ServerSage determines that a purchased service cannot reasonably be provisioned due to technical limitations or other circumstances within ServerSage's control, the customer may choose, where appropriate:
- A full refund,
- An alternative service, or
- A credit toward another ServerSage service.
9. Service Credits
Where applicable under the Service Level Agreement (SLA), customers may receive service credits instead of monetary refunds.
Service credits:
- Apply only to future invoices.
- Cannot normally be exchanged for cash.
- Are non-transferable unless approved by ServerSage.
10. Chargebacks
Customers are encouraged to contact ServerSage before initiating a chargeback with their payment provider.
Where a chargeback is initiated without reasonable basis, ServerSage may:
- Suspend services,
- Recover associated costs where legally permissible,
- Restrict future purchases, or
- Close the customer account after investigation.
11. Refund Processing
Approved refunds will generally be processed to the original payment method where possible.
Processing times depend on the payment provider and financial institution.
Indicative processing time:
- 7–10 Business Days
Actual credit timelines may vary depending on the issuing bank or payment service provider.
12. Abuse of Refund Policy
ServerSage reserves the right to deny refund requests where there is evidence of:
- Fraud,
- Misrepresentation,
- Abuse of services,
- Violation of the Terms of Service,
- Repeated refund abuse,
- Attempts to obtain services without payment.
13. Service Suspension
Suspension due to:
- Non-payment,
- Abuse,
- Malware,
- Phishing,
- Spam,
- Security incidents,
- Terms of Service violations,
does not entitle the customer to a refund.
14. Account Closure
Upon closure of an account:
- Outstanding invoices remain payable.
- Customer data may be retained for applicable legal and operational retention periods.
- Services may be permanently deleted after the retention period unless otherwise agreed.
15. Changes to this Policy
ServerSage may update this Policy from time to time.
Revised versions will be published on the official website with a new effective date.
16. Contact Information
Billing Team
ServerSage CloudTech Pvt. Ltd.
- HD-102, 13th Floor
- WeWerk 247 Park
- Lal Bahadur Shastri Road
- Vikhroli West
- Mumbai – 400079
Email: billing@serversage.com (or your designated billing email)
Support: support@serversage.com
Legal: legal@serversage.com
Website: https://www.serversage.com
17. Governing Law
This Policy shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.