1. Introduction
This Cookie Policy explains how ServerSage CloudTech Pvt. Ltd. ("ServerSage", "Company", "we", "our", or "us") uses cookies and similar technologies when you visit our website, customer portal, reseller portal, and related online services.
This Policy should be read together with our Privacy Policy.
By continuing to use our website, you consent to the use of cookies as described in this Policy, subject to your browser settings and applicable law.
2. What Are Cookies?
Cookies are small text files placed on your computer, mobile device, or other internet-enabled device when you visit a website.
Cookies help websites:
- Remember user preferences
- Maintain secure login sessions
- Improve website performance
- Analyze visitor behavior
- Personalize user experience
- Protect against fraud
Cookies do not generally contain executable code and cannot install software or viruses.
3. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the operation of our website and services.
Examples include:
- User authentication
- Session management
- Login security
- Shopping cart functionality
- Form submission
- Load balancing
- Security validation
Disabling these cookies may prevent parts of the website from functioning properly.
Performance Cookies
Performance cookies help us understand how visitors interact with our website.
These cookies may collect information such as:
- Pages visited
- Time spent on pages
- Navigation patterns
- Error messages
- Website speed
- Browser performance
Information collected is generally aggregated and used to improve website performance.
Functional Cookies
Functional cookies remember user preferences including:
- Language
- Region
- Time Zone
- Recently viewed pages
- Portal preferences
- Display settings
These cookies improve the overall customer experience.
Analytics Cookies
Analytics cookies help us understand:
- Website traffic
- Visitor locations
- Referral sources
- Device types
- Browser usage
- User journeys
- Popular content
This information assists ServerSage in improving website design, products, documentation, and customer experience.
Security Cookies
Security cookies are used to:
- Detect fraudulent activity
- Prevent unauthorized access
- Protect login sessions
- Identify suspicious behavior
- Reduce cybersecurity risks
These cookies form an important part of our website security framework.
4. Third-Party Cookies
Certain features of our website may involve third-party service providers.
Examples include:
- Analytics providers
- Payment gateways
- Live chat platforms
- Embedded videos
- CAPTCHA services
- Social media integrations
These providers may place cookies in accordance with their own privacy policies.
ServerSage does not control third-party cookies.
5. Why We Use Cookies
We use cookies to:
- Operate our website
- Maintain customer sessions
- Secure customer accounts
- Improve performance
- Understand website usage
- Detect fraud
- Provide customer support
- Remember preferences
- Improve website functionality
- Measure marketing effectiveness
6. Managing Cookies
Most web browsers allow users to:
- View stored cookies
- Delete cookies
- Block cookies
- Restrict third-party cookies
- Receive notifications before cookies are stored
Customers can configure browser settings according to their preferences.
Please note that disabling certain cookies may affect website functionality.
7. Cookie Retention
Different cookies remain active for different periods.
Examples include:
Session Cookies
Deleted automatically when the browser closes.
Persistent Cookies
Remain until:
- Expiration
- Manual deletion
- Browser settings remove them
Retention periods depend on the purpose of each cookie.
8. Do Cookies Collect Personal Information?
Cookies themselves generally do not directly identify an individual.
However, where cookies are associated with customer accounts or identifiers, they may be considered personal information under applicable law.
Where required, such information is processed in accordance with our Privacy Policy.
9. Changes to this Policy
ServerSage may update this Cookie Policy from time to time.
Changes may occur due to:
- New website features
- Security improvements
- Legal requirements
- Business changes
- Technology updates
Updated versions will be published on our website with a revised effective date.
10. Contact Information
ServerSage CloudTech Pvt. Ltd.
- HD-102, 13th Floor
- WeWerk 247 Park
- Lal Bahadur Shastri Road
- Gandhi Nagar
- Vikhroli West
- Mumbai – 400079
- Maharashtra
- India
Privacy: privacy@serversage.com
Legal: legal@serversage.com
Support: support@serversage.com
Website: https://www.serversage.com
11. Governing Law
This Cookie Policy shall be governed by the laws of India.
Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra.